Fast service and support for your conveying systems
Does your conveying system urgently require maintenance, repair, or spare parts?
TMG Maschinenbau is here to help.
How to contact our service team
If you need assistance with your conveyor system, you can reach our customer service team through several channels.
Per phone
+49 (0)9645 60 199 64
For urgent technical issues, the fastest way to get support is to contact us by phone.
Per e-mail
FAQ - TMG Maschinenbau Kundenservice
What services does TMG offer for conveying systems?
TMG’s customer service supports operators of wastewater treatment plants and industrial facilities with maintenance, repair, and spare parts for various types of conveying systems. These include in particular:
Screw conveyors and spiral conveyors
Belt conveyors
Chain conveyors, including trough chain conveyors
Which conveyor systems does TMG service?
TMG provides service for several types of conveyor systems used in wastewater treatment plants and industrial facilities, including:
screw conveyors
belt conveyors
chain conveyors
- Container conveying systems
What are common problems with conveyor systems in wastewater treatment plants?
Conveying systems in wastewater treatment facilities operate under demanding conditions. Typical issues include:
wear of chains, bearings or belts
blockages caused by sludge or screenings
damage to drive components
corrosion due to moisture and aggressive media
mechanical stress caused by heavy bulk materials
Regular inspections and maintenance can help detect problems early and prevent major failures.
When should conveyor systems be serviced?
Maintenance intervals depend on several factors, for example:
Type of conveyor system
Operating hours per day
Characteristics of the conveyed material
Environmental conditions such as humidity or temperature
In many wastewater treatment plants, it is recommended to carry out regular inspections several times per year in order to replace wear parts in time and ensure reliable, trouble-free operation.
Does TMG also service equipment from other manufacturers?
Yes. TMG supports operators with maintenance, repair and spare parts not only for its own systems but also for conveyor equipment supplied by other manufacturers.
This is particularly helpful in wastewater treatment plants and industrial plants where equipment from different suppliers may be installed.
How can I reach customer service as quickly as possible?
For urgent service cases, direct contact by phone or message is recommended.
For more complex inquiries, it is helpful to provide customer service with the following information:
Type of conveyor system
Manufacturer and year of installation
Description of the problem
Photos of the affected system or components
The more information is available, the faster a technical assessment and solution can be provided.
What information should be included in a service request?
Providing detailed information helps our team respond quickly and efficiently. Useful details include:
type of conveyor system
transported material (e.g. sludge, grit or bulk material)
description of the problem
manufacturer and year of installation
photos of the affected components
This information allows us to identify the issue faster and recommend appropriate solutions.
Can TMG help modernize existing conveyor systems?
Yes. In addition to maintenance and repair, TMG can support:
modernization of existing systems
replacement of worn components
upgrades of conveying systems
optimization of material handling processes
These measures can significantly improve operational reliability and efficiency.
When is WhatsApp particularly useful?
WhatsApp is especially helpful when photos of damage, nameplates, installation situations, or other details need to be documented quickly on site.